I’m stuck with my problem since 16h yesterday. What we expect from WD is to “GET” a solution from them in a minute to half-an-hour top so we can keep working. One thing about frustration on those sites is that, the solution comes rarely from the people who sold us our hardware. I thought I was on the “external drives” section of the community. So now I need you all to recover my Passport drive because I’m out of options.įirst. No activity what so ever.It is recognize by the USB Media driver but cannot be seen in the Windows File Explorer so I cannot reformat it and start again. When I went to check my WD Passport USB 3.0/2.0 external drive, I plugged it and it lit but lit steady. I hit Cancel and got back to Windows and did a Check Disk and Windows didn’t find any bad sector on the Source drive. If the error persists, check the disk using Check Disk Utility and create a backup of the disk. It says : “Failed to read data from disk”, Failed to read from sector ‘992,512,984’. I did all what is written in the instruction until there was a problem, after almost 4 hours.Īcronis found “Bad Sectors” like. Save and restart.Īcronis started to clone almost immediately. Then you get to the BIOS, disable UEFI and can see Acronis in the choices. When it started again, it was written it was repairing windows because of a problem at start up so I had access to a setting that I don’t find anymore) and manage clicking on the UEFI settings and disable it. I think it appeared because I had to do a hard shutdown, maintaining my finger on the button for more than 3 seconds to shut it down. I just try while I’m writing to you and it is not there anymore. I had a hard time finding how to go to the BIOS because in Windows 8/10, the F2 button doesn’t work unless you go to the settings (I cannot even find where or how I got there in the first place. I safely saved all my data to another external drive and then followed the instructions to start the process of cloning.Īcronis stopped at the BIOS access after reboot because there was something preventing Acronis accessing the BIOS. I read all the instructions that came with the Acronis True Image WD Edition.Įven all the frustrated users that said it was a junk software.
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